Community Safety Glasgow

Freedom of Information

Making a Freedom of Information request


Making a Freedom of Information request

How to make a Freedom of Information Request.

Any individual or organisation can make a request for information that Community Safety Glasgow holds, and will be entitled to receive it, provided no exemptions apply.

Requests must:
• be in writing or some other permanent form (e.g. e-mail or recorded message)
• state the applicant’s name and address
• describe what information is required

Freedom of Information requests to Community Safety Glasgow are processed by the Glasgow City Council’s Freedom of Information (FOI) / Data Protection (DP) Team.

You can make a Freedom of Information (FOI) request in the following ways:

• By emailing: GCCALEO_FOI/
By posting your request to: CSG, c/o Glasgow City Council, FOI / DP Team, Room 3-13, 40 John Street, Glasgow, G11 JL

How your FOI request will be handled

Your request will be dealt with promptly and, usually, within 20 working days.  If further information is required before the request can be processed, the 20 working days deadline will be suspended until the request is confirmed.

There is no obligation for CSG to comply with an information request if:
• an exemption applies
• the cost of doing so would exceed the amount set by the fees regulations
• the information is not held by CSG

In these instances, you will be notified why CSG cannot comply with your request.

Excessive Costs.

Most FOI requests are dealt with without charging a fee, however, if the request is excessive and would cost Community Safety Glasgow more than £600 to process, you will be informed that we cannot comply with your request.

Where possible, Community Safety Glasgow will assist you in redefining your request so you can access as much of the information as available without incurring a cost.

What happens if information is not provided?

If you are dissatisfied with the way your request is dealt with, you can ask for a formal review which will be conducted by our legal advisors. Please address any request for a formal review to:

Director, Community Safety Glasgow, C/o Glasgow City Council FOI / DP Team Room 3.-13 40 John Street, Glasgow, G1 1JL

Thereafter an Appeal can be made to the Scottish Information Commissioner. The Commissioner is a fully independent public official, with a range of powers under the Act to ensure compliance.

Please note you must request an internal review by Community Safety Glasgow before an appeal request can be directed to the Scottish Information Commissioner.

The contact details for the Commissioner are: Scottish Information Commissioner, Kinburn Castle, Doubledykes Road, St Andrews, Fife, KY16 9DS. Telephone: 01334 464610.

If you wish to speak to our Freedom of Information Team for advice or information, please call 0141-276-7646.

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