Community Safety Glasgow

Alarm Receiving Centre (ARC)

Alarm Receiving Centre (ARC) Services


Alarm Receiving Centre (ARC) Services

Our CAT II ARC is fully accredited, having achieved Quality Assurance ISO 9001, BS 5979 and BS 8484 certificates, as well as NSI Gold Accreditation.  The ARC also holds membership to the  BSIA (British Security Industry Association), for delivery of Security Systems.   All ARC Monitoring Officers have been security screened to BS 7858, covering a period of five years employment history, criminality and financial checks.

Property Alarms

We currently monitors property alarms for Glasgow City Council, the Council Family and commercial customers. These alarms include life alarms (like fire and personal attack), aw well as intruder, building management and lift alarms. All are monitored via an industry leading alarm handling software platform called Sentinel Plus.

Loneworker Alarms

We work in partnership with one of the leading experts in lone worker personal security in the UK. The ARC provides a monitoring service to clients, ensuring a quick response and appropriate action when an alarm is received. We currently monitor over 12,000 individual users UK-wide.

Electronic Tagging

We provide a 24-hour monitoring service covering two Healthcare sites in England for patients on leave. Through using the latest GPS technology, Monitoring Officers can accurately locate a wearer – any time, any place, anywhere – should an alarm be raised due to breach of inclusion, exclusion zones, removal of strap, or loss of signal.

Additional Monitoring Services include

  • Void Property Alarms
  • CCTV on alarm
  • Access Control
  • Remote Set / Unset