Community Safety Glasgow

Freedom of Information

Making a Freedom of Information request

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Making a Freedom of Information request

How to make a Freedom of Information Request.

Any individual or organisation can make a request for information that Community Safety Glasgow holds, and will be entitled to receive it, provided no exemptions apply.

Requests must:
• be in writing or some other permanent form (e.g. e-mail or recorded message)
• state the applicant’s name and address
• describe what information is required

You can make a Freedom of Information (FOI) request in the following ways:

• By emailing: commsafetycustomersupport@glasgow.gov.uk
By posting your request to: CSG Customer Support, Community Safety Glasgow, Eastgate, 727 London Road. Glasgow G40 3AQ.

How your FOI request will be handled

Your request will be dealt with promptly and, usually, within 20 working days. There is no need to cite the Act or explain why information is being asked for. However, giving as much detail as you can may help us respond more fully to your request.

There is no obligation for CSG to comply with an information request if:
• an exemption applies
• the cost of doing so would exceed the amount set by the fees regulations
• the information is not held by CSG

In these instances, you will be notified why CSG cannot comply with your request.

What happens if information is not provided?

If you are dissatisfied with the way your request is dealt with, you can ask for a formal review which will be conducted by our legal advisors. Please address any request for a formal review to: Acting Director, Community Safety Glasgow, Eastgate, 727 London Rd, Glasgow, G40 3AQ and, thereafter, Appeal to the Scottish Information Commissioner.

The Commissioner is a fully independent public official, with a range of powers under the Act to ensure compliance, and can be contacted at: Scottish Information Commissioner, Kinburn Castle, Doubledykes Road, St Andrews, Fife, KY16 9DS. Telephone: 01334 464610.

Something to report?

Use our secure forms below and report issues anonymously.

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